UPDATES: January 12, 2021: CORONAVIRUS (COVID-19) UPDATE
CORONAVIRUS (COVID-19) UPDATE
From BK: There is new info in the shipping paragraph.
We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue. We are doing all we can to mitigate the impact to your business.
Our manufacturing facility in North America is in a good staffing position, and our production of stamps, Classic Stampin’ Ink, and cardstock continues as normal.
We are seeing delays in production from some of our North American suppliers but they are all continuing to produce products and if that changes, we will let you know.
All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.
Supplier Delays with Stampin’ Write Markers Products
If you or your customers plan to purchase any of our assorted Stampin’ Write Markers, Many Marvelous Markers, or other Stampin’ Write Markers products, please be aware that if the item is labeled “backordered” at the time of purchase, there will be an extended delay in the shipment of the item(s). While we are working with our supplier to remedy the issue and expedite this delay, we appreciate your patience in the meantime. As status updates and additional details about this delay are made available, we’ll share them here. Thank you for your understanding. Note: This also applies if you or your customers have recently purchased any of these items that are currently in backorder.
Our North American distribution center is currently shipping several days behind our normal timeframes. We are doing all we can to get orders out as close as possible to the order date, including exceeding our own records of the number of products picked and shipped in one day.
(New Information this Week) We are seeing significant congestion at each of the ports we ship to around the world. There are one- to two-week delays in receiving items at the ports, leading to delays in receiving products at our distribution centers. While we are doing all we can to prevent these delays from affecting you and your business, until the port congestion is resolved, there may be times when the situation affects the availability of products.
The United States Postal Service (USPS) is requiring more time for delivery than normal. If you cannot see tracking information from USPS, we suggest you visit their website here and explore the Service Impacts section for more information.
UPS has suspended all shipping guarantees and FedEx has extended their shipping times. This means you may not receive your packages on the days you expect. Even expedited shipments are seeing a one- to two-day delay. Please plan accordingly. For information about how UPS continues to respond to this situation, click here.
Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner.
Canada is beginning to see more delays receiving products. With the increased volume of packages being shipped around the world, there are delays in getting packages through Canadian customs and from there to their intended destination.