UPDATES: February 16, 2021: CORONAVIRUS (COVID-19) UPDATE
CORONAVIRUS (COVID-19) UPDATE
CORONAVIRUS (COVID-19) UPDATE
We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue. We are doing all we can to mitigate the impact to your business.
We have experienced some COVID-related quarantines of personnel in our North America manufacturing facility. We are working through this by increasing our labor force, but the situation will likely change from week to week. We are trying to balance our workload while practicing safe COVID protocols, and you may see delays on our production of stamps, Classic Stampin’ Ink, and cardstock over the coming months.
We are seeing delays in production from some of our North American suppliers but they are all continuing to produce products and if that changes, we will let you know.
All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.
Supplier Delays with Stampin’ Write Markers Products
Our supplier has informed us that they anticipate having Stampin’ Write Markers to us at the end of March.
Our North American distribution center is currently shipping within our normal timeframes.
We are seeing significant congestion at each of the ports we ship to around the world. There are one- to two-week delays in receiving items at the ports, leading to delays in receiving products at our distribution centers. While we are doing all we can to prevent these delays from affecting you and your business, until the port congestion is resolved, there may be times when the situation affects the availability of products.
The United States Postal Service (USPS) is requiring more time for delivery than normal. If you cannot see tracking information from USPS, we suggest you visit their website here and explore the Service Impacts section for more information.
UPS has suspended all shipping guarantees and FedEx has extended their shipping times. This means you may not receive your packages on the days you expect. Even expedited shipments are seeing a one- to two-day delay. Please plan accordingly. For information about how UPS continues to respond to this situation, click here.
Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner.
With the increased volume of packages being shipped around the world, there are delays in getting packages through Canadian customs and from there to their intended destination.