UPDATES: May 2, 2018: GRACEFUL GLASS DESIGNER VELLUM
GRACEFUL GLASS DESIGNER VELLUM
Recently we discovered that one image that appears on two of the sheets in the Graceful Glass 6" x 6" Designer Vellum (from the 2018-2019 annual catalog) has a minor printing error: a missing line (see image below; red line drawn where black line is missing).
While we sent the printer the correct image file, we, unfortunately, did not catch this error before it was printed.
Because we are continually striving to better partner and be more transparent with you, we wanted to let you know that, after extensive discussions, we have determined not to take corrective actions for the following reasons:
The misprint is minor and does not adversely affect the look of the artwork.
The misprint only affects two half sheets out of the 24-sheet pack.
When the sheet is cut in half, as intended, the misprint is not very noticeable.
The product can still be used as intended.
These kinds of decisions are never easy to make, but feel assured that we always weigh the needs of you, your customers, and the business as a whole before reaching them.
The exchange policy for this vellum will be the same as usual: New, unused merchandise may be exchanged at no charge within 90 days of the shipping date. (You will need to pay for the shipping charge to return the merchandise to Stampin' Up!) The merchandise must be in the current catalog and in original shipping condition.