We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.
We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:
144220: Rhinestone Basic Jewels
152479: Ornate Garden Ribbon Combo Pack
101406: Jet Black StazOn Pad
102193: VersaMark Ink Refill
133456: Tuxedo Black Memento Ink Refill
152323: Stitched Shapes Dies
132708: Memento Ink Pad Tuxedo Black
151508: Saddle Brown StazOn Ink Pad
151296: Label Me Lovely Punch
144146: Gold 3/8" (1 cm) Metallic-Edge Ribbon
144213: Silver 3/8" (1 cm) Metallic-Edge Ribbon
146912: Whisper White 5/8" (1.6 cm) Tulle Polka Dot Ribbon
151771: Layering Ovals Dies
151193: Champagne Rhinestone Basic Jewels
149612: Fluid 100 Watercolor Paper
All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.
Our manufacturing facility in North America continues to work overtime and operate on two shifts. However, we have separated the shifts by an hour in an effort to reduce COVID-19 exposure risk, which has caused a decrease in production. In addition, we are currently understaffed, as a number of employees are unable to come into work at this time. We have brought on a number of temporary workers and are training this additional help. This also lowers our capacity for several weeks as we bring them up to speed, but will provide us greater capacity once they are fully trained. We are working hard to minimize backorders of stamps, Classic Stampin’ Ink, and cardstock, but there will be backorders on these products in the coming months—especially as our ability to react quickly to unexpected product demands is hindered due to the current situation. We currently have numerous stamps on backorder, and while we are working hard to produce stamps, you can expect to see these types of backorders for the next several weeks.
We are seeing delays in production from some of our North American suppliers as they make efforts to keep their employees safe as we have. They are all continuing to produce products and if that changes, we will let you know.
We are doing all we can to get orders out as quickly as possible, but you will continue to see more shipping delays than normal during this pandemic. With the Last-Chance Products promotion and the annual catalog preorder, combined with our current split shifts, we expect delays to increase and it will be several weeks (possibly a few months) before we can get back to our normal shipping timeframes. We are currently shipping orders about five to eight days out, and that delay is likely to increase, especially as we receive significantly more expedited orders than normal.
While we would normally bring in extra help at a time like this, the current pandemic makes this more difficult. We will continue to update you on the situation from week to week. Please be patient with us as we work to balance the health of our employees with the needs of our demonstrators and customers.
To lower the COVID-19 exposure risk, we split our order fulfillment operation from one shift into two shifts. Each group works 12-hour days with one coming in on Mondays, Wednesdays, and Fridays, and the other reporting in on Tuesdays, Thursdays, and Saturdays. (With this change in schedule, you may receive an order confirmation on Saturday, however, be aware that orders fulfilled on Saturday will not be picked up and processed until Monday.) For information about how UPS continues to respond to this situation, click here.
Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner. Please understand that there is also a current delay in transit time for all transportation carriers, including UPS; at this time, they are seeing an additional three to six day delay. We are working with UPS to clear up these delays and have asked that they communicate with us as the situation changes.
The Maui incentive trip is moving to May 2021. Our first-ever BackStage business conference for leaders will be held in August 2021. And this year’s November OnStage Live and Local events will be held virtually at some point during the dates already scheduled: 5–7 November 2020. There is still much uncertainty about the state of the COVID-19 pandemic throughout the coming year and people’s ability to travel in November, so we decided it’s in everyone’s best interest to move the event to a virtual platform.
It’s Almost Time for the New Annual Catalog!
The customer sales period for the 2020–2021 Annual Catalog is quickly approaching! Take a minute to review the Catalog Details page for important dates and information. While you’re there, check out how to order single catalogs beginning 3 June 2020!
Here are some important reminders:
On 3 June 2020, ordering will be unavailable from midnight to noon (MT) while we transition the system to the new catalog. Ordering will be available again no later than noon (MT).
As the annual catalog launch approaches, we may need to provide you with information outside of our normal Weekly Updates, so be sure to check the demonstrator website regularly during the next week.
Our Stampin’ Up! Day of Service will be Thursday, 21 May! With current social distancing practices, employees are participating in Day of Service virtually, which provides us the opportunity to include demonstrators and customers in Stampin’ Up!’s service activity. For this year’s Day of Service, we will use the Share Sunshine PDF Download to make and send cards to loved ones, frontline workers, etc. As part of our Day of Service, we will provide each employee with the Share Sunshine PDF Download and will contribute $12 USD per employee to the COVID-19 response funds, as part of our COVID-19 giveback, resulting in a company donation of $5,820 USD for Day of Service!
We invite demonstrators to participate and we encourage you to share the event with your customers so they can join the fun! Stampin’ Up! employees, demonstrators, and customers will be gathering virtually for our Day of Service craft party on 21 May at 2:00 PM (MT) to make our cards together in a Facebook Live on Sara’s CEO Facebook page. If you or your customers are unable to participate in the live craft party, the replay will be available to view any time on Sara’s Facebook page.
To follow along during the live craft party, you will need card bases, Designer Series Paper, a printed copy of the Share Sunshine PDF Download (which can be purchased here), embellishments, adhesive, and scissors or a Paper Trimmer. To make it easy for everyone to participate, we’ve also created an instruction sheet for Sara’s four-step cards, which includes a cut map for your Designer Series Paper (any Designer Series Paper will work). Note: A full package of 12" x 12" Designer Series Paper will be enough to make four kits (20 cards). You can find the instruction sheet here. We encourage you to come prepared with pre-cut Designer Series Paper!
Can It Be? The August–December 2020 Mini Catalog Is Coming!
It’s almost that time! We’re getting ready to release the August–December 2020 Mini Catalog and wanted to share a few key dates with you:
1–30 June 2020: August–December 2020 Mini Catalog Mailing Selector will be available.
You may only place one order during the open selection period. Once an order is closed, it cannot be altered. We suggest you leave your Mailing Selector order open until you are certain it is ready.
24 June 2020; 1:00 PM (MT):
August–December mini catalog PDF will be available on the demonstrator website.
Complimentary catalogs will begin shipping to all active demonstrators shortly after the August–December mini catalog PDF posts
1 July 2020:
August–December 2020 Mini Catalog preorder begins and runs through 3 August. Watch for more details on 1 July!
Eight-packs of August–December mini catalog will be available for purchase or for redemption with flex points.
4 August 2020: The August–December 2020 Mini Catalog goes live to customers!
Nature’s Thoughts and Special Day Dies Now Available
Due to popular demand, the following two items numbers have been turned back on and the products (which will be offered in the new 2020–2021 Annual Catalog) are once again available to order.
Nature’s Thoughts Dies (item 153586)
Special Day Dies (item 153587)
OnTour Online Videos Now Available
Visit the OnTour page here to see OnTour Online videos with select content from the event for you to enjoy. You’ll see new products in action as well as learn valuable sales tips. (Note that the YouTube closed captions on the videos are provided by YouTube and are not up to the standard we typically provide.)
EU & SP Online Stores Launching Soon
We are excited to announce the official launch of the new Australia and New Zealand online stores on 3 June 2020—and in case you’ve forgotten, the translated Dutch, French (EU), and German online stores will also launch on 3 June!
You’re probably wondering about the North American sites. We don’t have launch dates solidified yet, but we’re getting closer. We’ll continue to update you over the coming months.
The Federal Trade Commission and Earnings Claims
The Federal Trade Commission, an American federal agency that works to protect and educate consumers, recently sent warning letters to nine companies in the direct sales industry regarding earnings claims these companies or their demonstrators/distributors had made. While Stampin’ Up! did not receive a warning, we want to take this opportunity to reaffirm that Stampin’ Up! makes no promise or income claim to demonstrators or customers, nor do we allow demonstrators to do so. Earnings claims include providing false or inaccurate information as well as sharing misleading or uncommon results that are generally not achievable without consistent and considerable effort over time.
Stampin’ Up! is committed to providing accurate and realistic information to demonstrators and customers and you are an important part of that effort. Please carefully consider what information you share on social media, websites, blogs, newsletters, and in other communications about the Stampin’ Up! business opportunity. You should never promote inaccurate or atypical results to encourage potential recruits to join Stampin’ Up! This is an especially sensitive topic during the COVID-19 pandemic when an increasing number of people are unemployed and are looking for opportunities to earn extra income. Please do not promote the Stampin’ Up! business opportunity in any way related to the COVID-19 pandemic.