Like many of you, we are continuing to follow the Coronavirus (COVID-19) coverage. We are monitoring news of the situation as it unfolds and we’re working to account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.
We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:
144146: Gold 3/8" (1 cm) Metallic-Edge Ribbon
144213: Silver 3/8" (1 cm) Metallic-Edge Ribbon
146912: Whisper White 5/8" (1.6 cm) Tulle Polka Dot Ribbon
151771: Layering Ovals Dies
151193: Champagne Rhinestone Basic Jewels
149612: Fluid 100 Watercolor Paper
All the factories we use in China are up and running. Some are at 100% capacity and others are still moving in that direction. The COVID-19 outbreak has caused more delays than usual in our ability to replenish products, and we currently have several items in Not Orderable status. Air freight coming from China is also in high demand, making it difficult to expedite products.
Our manufacturing facility in North America continues to work overtime and operate on two shifts. However, we have separated the shifts by an hour in an effort to reduce COVID-19 exposure risk, which has caused a decrease in production. In addition, we are currently understaffed, as a number of employees are unable to come into work at this time. We have brought on a number of temporary workers and are training this additional help. This also lowers our capacity for several weeks as we bring them up to speed, but will provide us greater capacity in a few weeks, once trained. We are working hard to minimize backorders of stamps, Classic Stampin’ Ink, and cardstock, but there will be backorders on these products in the coming months—especially as our ability to react quickly to unexpected product demands is hindered due to the current situation. We currently have numerous stamps on backorder, and while we are working hard to produce stamps, you can expect to see these types of backorders for the next several weeks.
We are seeing delays in production from some of our North American suppliers as they make efforts to keep their employees safe as we have. They are all continuing to produce products and if that changes, we will let you know.
We are doing all we can to get orders out as quickly as possible, but you should expect more shipping delays than normal. With the Last-Chance Products promotion and the start of the annual catalog preorder, combined with our current split shifts, we expect delays to increase and it will likely be several weeks before we can get back to our normal shipping timeframes. While we would normally bring in extra help at a time like this, the current pandemic makes this more difficult. We will continue to update you on the situation from week to week. Please be patient with us as we work to balance the health of our employees with the needs of our demonstrators and customers.
To lower the COVID-19 exposure risk, we split our order fulfillment operation from one shift into two shifts. Each group works 12-hour days with one coming in on Mondays, Wednesdays, and Fridays, and the other reporting in on Tuesdays, Thursdays, and Saturdays. (With this change in schedule, you may receive an order confirmation on Saturday, however, be aware that orders fulfilled on Saturday will not be picked up and processed until Monday.) For information about how UPS continues to respond to this situation, click here.
Last week, we announced that the Maui incentive trip is moving to May 2021, and that we will hold our first-ever BackStage business conference for leaders in August 2021. Read today’s update for information about changes to the November 2020 OnStage event.
COVID-19 Product Giveback
Together we are making a difference, and since the launch of our Share Sunshine PDF, we have raised over $123,000 USD to support organizations that are helping COVID-19 frontline responders and communities vulnerable to the pandemic. Thank you for all you are doing to support this effort and we hope you will keep sharing! Learn more here.
Annual Catalog Preorder Has Begun!
The 2020–2021 Annual Catalog preorder has officially started! From now until 2 June 2020, you’ll have exclusive demonstrator-only access to new products. As an added bonus, you can begin ordering catalog and beginner brochure eight-packs, too. You’ll find all the eight-pack information (including information on flex point redemption) on the Catalog Details page, as well as important upcoming dates. You can also check out the Catalogs page for up-to-date information on any catalog corrections.
Here are some important reminders:
Don’t forget that retiring products are only available until 2 June 2020, or while supplies last.
Annual catalog product videos are now available for demonstrators! Please take a moment to review our internet policies in the Demonstrator Policies document.
Shortly after the annual catalog PDF posted, a complimentary copy of the catalog was sent to you via standard (bulk) shipping. If you do not receive your complimentary catalog by 21 May 2020, please contact Demonstrator Support.
Any catalog corrections will be posted on the Catalogs page.
New demonstrators who join between 5 May and 2 June may choose annual catalog preorder products for their Starter Kit. They will also receive complimentary eight-packs of all currently available catalogs and brochures in their Starter Kits.
The Artisan Design Team opportunity is not open to demonstrators in Québec, Puerto Rico, or the US Virgin Islands, and may be restricted on US military installations overseas.
Changes to 2020 OnStage
This year’s November OnStage Live and Local events will not be held in person, but instead will be held virtually at some point during the dates already scheduled: 5–7 November 2020. We’re disappointed we won’t be able to see you in person, but we’re excited to plan an unforgettable virtual OnStage where you’ll still be inspired, educated, and recognized in Stampin’ Up! style. We didn’t come to this decision lightly; we looked at trends and advice in the event industry and carefully considered the recommendations of health and government officials in all of our markets. While some areas are relaxing social distancing restrictions, there is still much uncertainty about the state of the Covid-19 pandemic throughout the coming year and people’s ability to travel in November, so we decided it’s in everyone’s best interest to move the event to a virtual platform.
Save the dates and watch for more information in the coming months, including registration information and what you can expect at our 2020 virtual OnStage!
May Paper Pumpkin Shipping Delays for NEW subscribers
Due to increased demand for Paper Pumpkin, we have depleted our supply of the clear stamping blocks we add to every NEW subscriber’s first kit. We have a shipment set to arrive at Stampin’ Up! soon, but not in time to get kits ready and shipped to new subscribers on 11 May.
We hope to ship all kits by the end of day on 14 May, however, even if we are unable to meet that target, we do not expect the delays to go beyond 18 May. If you have new subscribers this month, please reach out and let them know about the delay. To support you in this effort, we will also email those new subscribers shortly after 10 May, to inform them of the delay.
Kits for all other subscribers will ship on the normal schedule, starting 11 May.
Join Us for OnTour Online!
Are you ready for OnTour Online? We can’t wait to see you on screen for this one-of-a-kind event on 12, 13, and 14 May!
Because this is a live event, OnTour Online will be held through private Facebook groups–one available in English, German, French, Dutch, and Japanese. To join your group, follow this link.
Here’s what you’ll need to do to make the most of your experience:
Register for a speed networking session.
Print the note-taking worksheet to fill out during the event.
For more information about how to get ready and what to expect, check out the OnTour Online page.
We look forward to seeing you soon!
New in the Print Lab: Suggested Starter Kit Flyer and Class for 2020–2021
The suggested Starter Kit and class for the 2020–2021 Annual Catalog are now available in the print lab. These resources will give your new recruits ideas for products and projects they can use for their very first event or workshop. Check them out here.
Facebook Live Virtual Party Recap
Thanks to everyone who joined us for our Facebook Live virtual party and training on 30 April! We had a wonderful time and hope that everyone who attended now feels confident enough to hold a virtual event of their own! As a reminder, our next steps video and resources for holding a virtual party will post later this week on the Connect and Learn page.
Making a Difference: COVID-19 Product Giveback
Stampin’ Up! is committed to making a difference in our global communities and caring about people first. As part of our Making a Difference program we are offering a product giveback opportunity to support organizations that are helping COVID-19 frontline responders and communities vulnerable to the pandemic.
You and your customers can purchase the Share Sunshine PDF Download and we will donate 100% of the proceeds (a first in Stampin’ Up! history!) to COVID-19 efforts. Join us in supporting efforts to share sunshine and fight COVID-19! And be sure to reach out to your customers and invite them to help us make a difference. Learn more here.
Heart of Stampin’ Up! applications are now LIVE!
The application for the Heart of Stampin’ Up! Award is now open! Only COMPLETED applications will be considered. You can find information about the new Heart of Stampin’ Up! Award and the link to the online application under the “Making a Difference” section of the demonstrator website. The last day to submit your application is 30 June 2020, so be sure to get yours in!
The 2020–2021 Beginner Brochure Is Available for Preorder
There’s a crafter inside all of us just waiting to be set free, so get ready to share the gift of creativity and papercrafting with new crafters with the 2020–2021 Beginner Brochure! It includes all the information they need to get started with a selection of fun, simple projects. While products from the brochure are not available for preorder, you can preorder the brochure from the Supply Items page now! Find the PDF on the Catalogs page (do not share until June 3).