UPDATES: MARCH 24, 2020: WEEKLY UPDATES March 24, 2020
March 24, 2020
Coronavirus (COVID-19) Update
Like many of you, we are continuing to follow the Coronavirus (COVID-19) coverage. We are monitoring news of the situation as it unfolds and we’re working to account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.
We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:
149615: Subtles 6" X 6" (15.2 X 15.2 cm) Designer Series Paper
151474: Parisian Flourish 3D Embossing Folder
151566: Bonanza Dies
152881: Woodland Embossing Folder
151154: From My Heart Faceted Gems
151193: Champagne Rhinestone Basic Jewels
151310: Assorted Pompoms
151512: Garden Gateway Dies
151526: Detailed Bee Dies
151594: Poppy Moments Dies
151605: Painted Labels Dies
151296: Label Me Lovely Punch
151297: Label Me Fancy Punch
We are happy to share that all the factories we use in China are up and running. Some are at 100% capacity and others are still moving in that direction. The COVID-19 outbreak has caused more delays than usual in our ability to replenish products, and in North America, we currently have several items in Not Orderable status. It is possible that our European, Japanese, and South Pacific markets will begin to see some products move to Not Orderable status as well. However, it is very good news that all factories are working again as they are also producing new products for our upcoming annual catalog. We are doing all we can to minimize delays on 2020–2021 Annual Catalog products.
Our manufacturing facility in North America continues to work overtime and operate on two shifts. However, we have separated the shifts by an hour in an effort to reduce COVID-19 exposure risk, which has caused a small decrease in production. We are working hard to minimize backorders of stamps, Classic Stampin’ Ink, and cardstock, but there may be some intermittent backorders on these products in the coming weeks.
To lower the COVID-19 exposure risk, we split our order fulfillment operation from one shift into two shifts. Each group works 12-hour days with one coming in on Mondays, Wednesdays, and Fridays, and the other reporting in on Tuesdays, Thursdays, and Saturdays. (With this change in schedule, you may receive an order confirmation on Saturday, however, be aware that orders fulfilled on Saturday will not be picked up and processed until Monday.)
We are doing the best we can to get orders out, but as of the end of last week, we were picking orders four to five days after the order was placed. These delays are likely to increase the longer we work the split shifts, and, as we come upon the end of Sale-A-Bration, they could increase more significantly than we have seen in the past. We will continue to update you on the situation. Please be patient with us as we work to balance the health of our employees with the needs of our demonstrators and customers.
In order to minimize risks for employees, customers, and communities, UPS is no longer requiring a customer signature for deliveries (until further notice). For more information about how UPS continues to respond to this situation, click here.
No Change to Policies
We recognize that the evolving Coronavirus (COVID-19) situation is creating concerns and challenges for many demonstrators. We appreciate the support, problem solving, and ingenuity being exhibited among demonstrators in addressing this current shared global pandemic in their businesses. Over the past week we’ve considered and discussed at length policies some of you have had questions about (e.g., stamped images and quarterly minimums). We want to let you know that no changes to our policies will be made at this point. If we make any changes in the future, we will communicate those changes.
Updating Customer Website URLs
As we roll out our new online stores over the next several months, we will begin using country code domains for each market’s website address. The new URLs will start showing up on printed materials throughout 2020, but the URLs printed in our current publications will still function as normal through this transition and for some time to come (we will let you know in advance if there is any change to this).
If you have printed materials that include the old/current URLs on them, you shouldn’t need to create or print new versions (in most cases). These URLs will be redirected to the appropriate pages.
Keep in mind that regardless of where users land on the existing sites, they can easily change their market through the drop-down menu in the upper-left corner of the page. If they have visited the site before and have selected a language preference, they will automatically go to their preferred market.
Boost Your Business with Sale-A-Bration and Paper Pumpkin
Sale-A-Bration is winding down, and you may still have customers who want a quick way to earn FREE Sale-A-Bration goodies without having to dive into the catalog. Paper Pumpkin is the perfect solution! Our 3-, 6-, and 12-month prepaid subscriptions provide an ongoing crafting experience while instantly earning them fabulous Sale-A-Bration products.
Check out the Paper Pumpkin and Sale-A-Bration page for more details, tips, and resources to promote Paper Pumpkin and Sale-A-Bration together through March 31, then don’t wait . . . give your customers a call and share this fun news today!
Sale-A-Bration Third Release Products Now Available!
Sale-A-Bration Third Release products are now available for you and your customers to earn! These additional offerings include select, current Stampin’ Up! products, newly available to earn for Sale-A-Bration. Be sure to tell your customers to act fast though, because orders must be closed by March 31!
With the excitement of Sale-A-Bration Third Release in the air, this is a great opportunity to remind your customers to take full advantage of this promotion, including the Little Ladybug Stamp Set (item 152384) for hosts with a qualifying order. Additionally, remind new recruits to complete their sign-up process by March 31, so they can make the most of Sale-A-Bration; they’ll get a free Mini Paper Cutter, 6" x 6" Designer Series Paper Sampler, and their choice of a stamp set on top of the regular Starter Kit offering!
As we’ve previously announced, the new UK online store will officially launch on April 1. The www.stampinup.uk domain will land a user on the new UK customer website/online store. The existing UK customer site will still be available until April 1, and can be accessed through www.stampinup.com.
BackStage Newsletter 3
We’ve added the third BackStage newsletter to the Toolkit section of the BackStage page here. Read it to learn about all the opportunities you’ll have to connect with other demonstrator leaders at the event! Remember, the newsletter is geared toward silver elite and above demonstrators. If you’re working to advance to silver elite by May 31, in order to qualify for BackStage, make sure to download and print our BackStage tracker!
Paper Pumpkin Email Newsletter Reminder
Tomorrow Paper Pumpkin will send out our monthly email newsletter to subscribers. This newsletter contains great information about the latest kit and includes an instructional video, a link to alternate projects, coordinating products, and upcoming kit sneaks. Check it out here (US | CA), then be sure to remind your subscribers to check their email tomorrow for the latest Paper Pumpkin news!