We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.
We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:
100082: Basic Black Stampin’ Write Marker
101406: Jet Black StazOn Pad
102193: VersaMark Ink Refill
133456: Tuxedo Black Memento Ink Refill
132708: Memento Ink Pad Tuxedo Black
151508: Saddle Brown StazOn Ink Pad
151296: Label Me Lovely Punch
Our manufacturer of ink refill bottles has been prioritizing the production of medical products, which means right now, our ink refill production is limited to the number of bottles currently at our Kanab facility. We expect production to be limited over the next two months, until our manufacturer is able to fulfill our orders for more bottles. In an effort to minimize the impact of these delays, there will be a limit on the following In Color ink refills:
These In Color refills will each have a limit of one per order (demonstrator and customer orders) when the new annual catalog launches on 3 June. Even with the limits, there is still a chance some colors may go into backorder or Not Orderable status before we are able to replenish our inventory. We will remove these temporary limits as soon as we can.
Our manufacturing facility in North America continues to work overtime and operate on two shifts. However, with a delay between shifts, being understaffed, and working to train new workers, our capacity is lowered. Through all of this, we are working hard to minimize backorders of stamps, Classic Stampin’ Ink, and cardstock, but there will be backorders on these products in the coming months—especially as our ability to react quickly to unexpected product demands is hindered due to the current situation.
We are seeing delays in production from some of our North American suppliers as they make efforts to keep their employees safe as we have. They are all continuing to produce products and if that changes, we will let you know.
All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.
As of yesterday, our North American distribution center has returned to operating on one shift, Monday through Friday, in accordance with local regulations. We will continue doing all we can to get orders out as quickly as possible, but you may still see more shipping delays than normal during this pandemic. We are currently shipping orders about five to eight days out.
If our state or county moves to a higher-severity risk index, we will make the necessary changes to remain in compliance with local regulations. Please be patient with us as we work to balance the health of our employees with the needs of our demonstrators and customers. For information about how UPS continues to respond to this situation, click here.
Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner. Please understand that there is also a current delay in transit time for all transportation carriers, including UPS; at this time, they are seeing an additional three to six day delay. We are working with UPS to clear up these delays and have asked that they communicate with us as the situation changes.
The Maui incentive trip is moving to May 2021. Our first-ever BackStage business conference for leaders will be held in August 2021. And this year’s November OnStage Live and Local events will be held virtually at some point during the dates already scheduled: 5–7 November 2020. There is still much uncertainty about the state of the COVID-19 pandemic throughout the coming year and people’s ability to travel in November, so we decided it’s in everyone’s best interest to move the event to a virtual platform.
STAMPIN’ CUT & EMBOSS MACHINE VIDEOS NOW AVAILABLE
Are you getting excited for our new Stampin’ Up!-exclusive die-cutting and embossing machines? We are too! We’ve just added some new Stampin’ Cut & Emboss Machine videos to the product line’s page to help you become familiar with them while you’re waiting to get yours. Go check out the videos here!
Also, beginning 3 June, we’ll have product information and instructions on how to use the machines on the public page here: stampinup.com/cut&emboss.
We still don’t have demonstrator preorder or customer launch dates to share but hope to be able to let you know more within the next month. In the meantime, your customers will likely notice the new machines when they see the new catalog beginning 3 June. Let them know you’re excited about the machines and that they will be available to order at some point in the first half of the 2020–2021 Annual Catalog sales period. Beginning 3 June, you can share the photos and videos of the machines that we’ve provided. However, we recommend that you use judgement in promoting the machines before your customers can purchase them as it can be a frustrating experience to build their excitement when they can’t buy them right away.
We’ve loved what you’ve been sharing, and we can’t wait to see more! We’re still sending surprises each month to a select number of participating demonstrators to thank them for posting their #simplestamping projects; have you shared yours yet? (Remember: We want as many people as possible to see your creation, so please share your card outside of the Demonstrator Planning Place to get as much exposure as possible.)
Here are the creative parameters for the next #simplestamping challenge:
June #simplestamping Challenge
Supplies: Stamps, ink, and paper, featuring the 2020–2022 In Colors
Remember to keep your project simple, share it using #simplestamping, and most of all—have fun!