UPDATES: July 21, 2020: CORONAVIRUS (COVID-19) UPDATE
CORONAVIRUS (COVID-19) UPDATE
We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.
We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:
100082: Basic Black Stampin’ Write Marker
Basic Black Stampin’ Write Marker
(New information this week) The manufacturer of our Basic Black Stampin’ Write Marker (item 100082) moved their production operations to a different country. Because our product labels include the country of origin, we need to update the label on these markers. There were already COVID-related delays on these markers, and changing the label pushes us back even more. We will keep you updated as we learn more about how long it will be until our next shipment arrives.
(New information this week) We received more Classic Stampin’ Ink Refill bottles from our manufacturer. Our ink refill production is still limited due to capacity at our Kanab facility, but receiving these bottles will help us begin to fulfill ink refill backorders in the coming weeks.
Our manufacturing facility in North America continues to work overtime and operate on two shifts. However, with a delay between shifts, being understaffed, and working to train new workers, our capacity is lowered. Through all of this, we are working hard to minimize backorders of stamps, Classic Stampin’ Ink, and cardstock, but there will be backorders on these products in the coming months—especially as our ability to react quickly to unexpected product demands is hindered due to the current situation. Our production of Classic Stampin’ Ink Pads is particularly limited at this time. We are focusing our efforts on fulfilling individual color ink pads before we move to collection assortments.
We are seeing delays in production from some of our North American suppliers but they are all continuing to produce products and if that changes, we will let you know.
All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.
UPS has suspended all shipping guarantees. This means you may not receive your packages on the days you expect. Even expedited shipments are seeing a one- to two-day delay. Please plan accordingly. For information about how UPS continues to respond to this situation, click here.
(New information this week) Our North American distribution center is currently shipping within our normal timeframes.
Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner.
The Maui incentive trip is moving to May 2021. Our first-ever BackStage business conference for leaders will be held in August 2021. And this year’s November OnStage Live and Local events will be held virtually at some point during the dates already scheduled: 5–7 November 2020. There is still much uncertainty about the state of the COVID-19 pandemic throughout the coming year and people’s ability to travel in November, so we decided it’s in everyone’s best interest to move the event to a virtual platform.