UPDATES: July 14, 2020: WEEKLY UPDATES 14 July 2020

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UPDATES: July 14, 2020: WEEKLY UPDATES 14 July 2020

Blythe Klipple


14 July 2020


As we’ve mentioned in past communication, the new online store is built on different infrastructure than the outgoing sites. In the past, we housed multiple services under the www.stampinup.com domain. Moving forward, the www.stampinup.com domain will only be associated with the US Online Store. Other services and platforms previously organized under the domain are being moved under a new, slightly different URL.

As part of the transition to the new site, starting 15 July, a complication will occur for those who have linked directly to images hosted on the www.stampinup.com domain. These links will break, resulting in errors where those images/links appear on demonstrators’ personal websites, blogs, etc. In addition, any links or bookmarks you may have to specific Order Entry Express (OEX) or legacy demonstrator reports (www.stampinup.com/demoreports) pages will no longer function—they will need to be updated. 

The good news is that fixing links and bookmarks is relatively easy. There are essentially two ways you can address this issue and create a working link or bookmark again:

1. Edit the URL in links and bookmarks. For bookmarks, open your bookmark in your browser and manually update the URL by simply adding a “1” after “www” and before the “.”—for example: the old link/bookmark is www.stampinup.com/demoreports and now it would be www1.stampinup.com/demoreports. Adding the “1” to “www” will also fix image links.

2. For bookmarks, you can also login through the demonstrator portal (my.stampinup.com), navigate to the pages you want bookmarked, and create a new bookmark for them. As you’re likely aware, you have to be logged into your demonstrator account for bookmarks to the demonstrator website or any other demonstrator platform/services to work. 

Most of the URL restructure change will be handled on the backend through redirects and other means, so you shouldn’t see a difference except in what we’ve outlined above. Having said this, we’ve never had to conduct this exact kind of transition before, and part of the reason we are starting this week is to mitigate unforeseen impact during the online store launch on 4 August. Starting 15 July, if you experience issues accessing pages beyond what we’ve covered above, please contact Demonstrator Support by calling them at 1-800-782-6787, or email them at ds@stampinup.com.


Whether you’re new to sales or you’re an experienced demonstrator, you may have a few questions about how to find customers, sell products, and grow your business. With that in mind, we’re pleased to announce a brand new resource for you. It’s called the Stampin’ Up! Sales Cycle and we couldn’t be more excited to share it with you! As you know, a sales cycle is a series of steps you take while selling products. We want to take the mystery out of this process by providing you with a structured model. Not only will we teach you how to close a sale, but you will also learn how to identify, sell to, and retain customers so you can expand your business. 

We based our sales cycle on best practices and industry standards. It’s trainable (in its entirety or in sections), it can work for any size business, and it contains a series of repeatable steps. 

We hope that you’ll be able to utilize our new Sales Cycle in your own business and that it will be a useful tool when training new team members. We will regularly add information to the supporting training resources, so be sure to check back. Click here to learn more!


The Cost Calculator has been updated to show the new August–December 2020 Mini Catalog products. The cost calculator is a tool designed to help you increase your business’s profitability by breaking down the cost of consumables for you. It shows your cost on individual items (i.e., cost per sheet of cardstock, per inch of ribbon, per button, or per envelope). We have also added a new feature where you can indicate the amount used on each consumable, and the total project cost will be figured for you. Being aware of your costs is a helpful step toward enjoying a rewarding and profitable business. Download the Cost Calculator here.


We recently sent two emails to demonstrators in your market containing information about the upcoming new online store launch. You may also reference the messages here and here.


As most of us are staying closer to home, we dream of the time when we can travel and hear the gondoliers’ serenades in Venetian canals, see the glittering city views atop the Eiffel Tower, gaze at the majestic Statue of Liberty, relax by a luxurious pool, visit ancient-like pyramids, savor cuisine from top chefs, hike among other-worldly red rocks, shop all day, or enjoy world-class entertainment.

You’ll be able to enjoy all that and more at our first BackStage global conference for leaders in August 2021! Most importantly, you’ll gather with other demonstrator leaders from around the world and come away with tools and information to energize yourself and your business. 

If you’re not yet a silver elite or above demonstrator, you have plenty of time to advance so you can join us there. Where, you ask? Visit the BackStage page to find out.


Celebrate and appreciate the everyday heroes all around you with August’s Paper Pumpkin kit! This medal-worthy kit includes enough supplies to create nine encouraging cards and coordinating envelopes you can send to life’s greatest champions. At a time like this, your customers won’t want to miss this unique opportunity to thank those who are essential in their lives. For additional information and resources to help you promote the August kit, check out the promotional page.


To review last week’s updates, click here.


If you missed it in your inbox, take a look at this week’s Succeed Weekly email here!



We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.

We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:

  • 100082: Basic Black Stampin’ Write Marker

Memento and StazOn Ink (New information this week)

We received inventory of Memento and StazOn ink products and fulfilled backorders in NA. 

Product Production

Our manufacturer of ink refill bottles has been prioritizing the production of medical products, which means right now, our ink refill production is limited to the number of bottles currently at our Kanab facility. We expect production to be limited over the next several weeks, until our manufacturer is able to fulfill our orders for more bottles. In an effort to minimize the impact of these delays, we placed a limit on all the 2020–2022 In Color ink refills. Even with the limits, these colors have all gone into Not Orderable status. We will provide more inventory as soon as we can. 

Our manufacturing facility in North America continues to work overtime and operate on two shifts. However, with a delay between shifts, being understaffed, and working to train new workers, our capacity is lowered. Through all of this, we are working hard to minimize backorders of stamps, Classic Stampin’ Ink, and cardstock, but there will be backorders on these products in the coming months—especially as our ability to react quickly to unexpected product demands is hindered due to the current situation. Our production of Classic Stampin’ Ink Pads is particularly limited at this time. We are focusing our efforts on fulfilling individual color ink pads before we move to collection assortments.

We are seeing delays in production from some of our North American suppliers but they are all continuing to produce products and if that changes, we will let you know. 

All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.


UPS has suspended all shipping guarantees. This means you may not receive your packages on the days you expect. Even expedited shipments are seeing a one- to two-day delay. Please plan accordingly. For information about how UPS continues to respond to this situation, click here.

Our North American distribution center is currently shipping within two to five business days after an order is placed. 

Canadian Deliveries

Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner. 


The Maui incentive trip is moving to May 2021. Our first-ever BackStage business conference for leaders will be held in August 2021. And this year’s November OnStage Live and Local events will be held virtually at some point during the dates already scheduled: 5–7 November 2020. There is still much uncertainty about the state of the COVID-19 pandemic throughout the coming year and people’s ability to travel in November, so we decided it’s in everyone’s best interest to move the event to a virtual platform.

Blythe Klipple
Updates Coordinator