UPDATES: December 15, 2020: CORONAVIRUS (COVID-19) UPDATE ** ( I neglected to post this on Tuesday. Sorry.
CORONAVIRUS (COVID-19) UPDATE
CORONAVIRUS (COVID-19) UPDATE
We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue. We are doing all we can to mitigate the impact to your business.
Our manufacturing facility in North America is in a good staffing position, and our production of stamps, Classic Stampin’ Ink, and cardstock continues as normal.
We are seeing delays in production from some of our North American suppliers but they are all continuing to produce products and if that changes, we will let you know.
All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.
Supplier Delays with Stampin’ Write Markers Products
If you or your customers plan to purchase any of our assorted Stampin’ Write Markers, Many Marvelous Markers, or other Stampin’ Write Markers products, please be aware that if the item is labeled “backordered” at the time of purchase, there will be an extended delay in the shipment of the item(s). While we are working with our supplier to remedy the issue and expedite this delay, we appreciate your patience in the meantime. As status updates and additional details about this delay are made available, we’ll share them here. Thank you for your understanding. Note: This also applies if you or your customers have recently purchased any of these items that are currently in backorder.
(New Information this Week) Our North American distribution center is currently shipping several days behind our normal timeframes. With the Christmas and New Year holidays approaching, we expect the delays to continue and at times they may even increase. We are doing all we can to get orders out as close as possible to the order date.
In addition, UPS recently announced that they are placing limits on how much can be picked up from businesses. Now, and for the rest of the month, we can only have one trailer picked up each day. We are making maximum use of that space and so far have not had anything left behind. However, as the month continues, there is a possibility that we may not be able to include all packages on the trailer every day. And even if we do, the packages are likely to spend more time in transit than normal as UPS deals with their increased work. Please account for more delays than normal when placing orders this month.
We are seeing significant congestion at each of the ports we ship to around the world. There are one- to two-week delays in receiving items at the ports, leading to delays in receiving products at our distribution centers.
The United States Postal Service (USPS) is requiring more time for delivery than normal. If you cannot see tracking information from USPS, we suggest you visit their website here and explore the Service Impacts section for more information.
UPS has suspended all shipping guarantees. This means you may not receive your packages on the days you expect. Even expedited shipments are seeing a one- to two-day delay. Please plan accordingly. For information about how UPS continues to respond to this situation, click here.
Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner.
I neglected to add this Coronavirus updates with Tuesday’s updates. It has some important information for North American shipping. ~Blythe