UPDATES: AUGUST 18, 2020: CORONAVIRUS (COVID-19) UPDATE

classic Classic list List threaded Threaded
1 message Options Prev Topic | Next Topic
Reply | Threaded
Open this post in threaded view
|

UPDATES: AUGUST 18, 2020: CORONAVIRUS (COVID-19) UPDATE

Blythe Klipple

CORONAVIRUS (COVID-19) UPDATE


CORONAVIRUS (COVID-19) UPDATE

We continue to monitor news of COVID-19 and account for its possible impact to several business aspects that will affect demonstrators (manufacturing, transportation, travel, events, etc.). The health and safety of demonstrators and staff is important to us and we appreciate your partnership and patience as we work to address this global issue.

We are doing all we can to mitigate the impact to your business, including air freighting products when possible. Each week we will update the list below with the products in your market that we know will be (or already are) affected by these delays:

  • None

Product Production

Our manufacturing facility in North America is in a much better staffing position than it has been for several months and our production of stamps, Classic Stampin’ Ink, and cardstock is increasing.

We are seeing delays in production from some of our North American suppliers but they are all continuing to produce products and if that changes, we will let you know. 

All the factories we use in China are up and running, but the COVID-19 outbreak has caused more delays than usual in our ability to replenish products. Air freight coming from China is also in high demand, making it difficult to expedite products.

Basic Black Stampin’ Write Marker

The manufacturer of our Basic Black Stampin’ Write Marker (item 100082) moved their production operations to a different country. Because our product labels include the country of origin, we need to update the label on these markers. There were already COVID-related delays on these markers, and changing the label pushes us back even more. We will keep you updated as we learn more about how long it will be until our next shipment arrives. 

Shipping

UPS has suspended all shipping guarantees. This means you may not receive your packages on the days you expect. Even expedited shipments are seeing a one- to two-day delay. Please plan accordingly. For information about how UPS continues to respond to this situation, click here.

Our North American distribution center is currently shipping within our normal timeframes. 

Canadian Deliveries

Due to the longer transit times for Canadian shipments, we are currently prioritizing Canadian orders. All orders may experience shipping delays based on the COVID-19 situation, however, we are doing everything we can to get shipments out in a timely manner.


~Blythe

Blythe Klipple, UPDATES/FAQ COORDINATOR