Hello everyone.
As recently as yesterday, I had two snail adhesives (refills) right out of the packaging not work. They were both purchased by class participants. This has happened in the past and I've absorbed the cost, providing them with a new one. However, this now appears to be an ongoing issue where the adhesive has no glue (?) on parts of the strip. I have sent an email off to Stampin' Up! demo support and I anxiously await their response. I'm wondering if others have experienced a similar issue? Thanks. Jeanne Walsh |
I have had the same problem. It is not consistent, but has happened on several of my refills in the last 6 months. I called SU and they replaced some. I stopped calling, because I did find that if i just moved the tape forward a little it started again. However, I would not find that acceptable for my customers. Most of my customers do not order SU adhesive. They seem to go with a cheaper brand. Kathy Slamar
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I ordered 10 refills. I opened 8 in class for customers and all of them had the same problem. I rolled them forward and they worked for a little while and quit again. I called DS and they replaced all 10, but it was bad that all my customers saw this. DS did not want me to return them, but I insisted on it, so they could look at them and see the problem. It is liked they wind back on themselves. Thanks, Chris Talbot On Fri, Mar 15, 2019 at 11:51 AM SUDSOL [Kathy Slamar] via Product Q&As <
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In reply to this post by Jeanne Walsh
Has happened to be over and over again. I keep losing track of the ones that are bad. Need to send more back as it's very frustrating when they don't work!! Jan On 3/15/2019 10:35 AM, SUDSOL [Jeanne
Walsh] via Product Q&As wrote:
-- Jan Farring Independent Stampin' Up Demonstrator My Blog: www.jansstampingcreations.com Demo Website: http://janfarring.stampinup.net 541-390-3390
Jan Farring
Independent Stampin' Up Demonstrator
My Blog: www.jansstampingcreations.com
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I am happy to say that I don’t remember this happening to me more than once. I only use the SU! snail at workshops/open houses and kickoff’s as (gasp!) I have found I like another brand better. Nola
Nola J. Burkhard Prescott, AZ 978-846-2046 SU! Demo since 2005 Etsy shop: Inkonmypaws |
In reply to this post by Kathy Slamar
My customers don't buy snail either, because of the missing glue and it doesn't hold things as well
as Elmers or Proglide.
Micki Antinone-----Original Message-----
From: SUDSOL [Kathy Slamar] via Product Q&As < To: SUDSOL Group < Sent: Fri, Mar 15, 2019 10:51 am Subject: Re: SU!: Snail Adhesive Refills If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author:
I have had the same problem. It is not consistent, but has happened on several of my refills in the last 6 months.
I called SU and they replaced some. I stopped calling, because I did find that if i just moved the tape forward a little it started again. However, I would not find
that acceptable for my customers.
Most of my customers do not order SU adhesive. They seem to go with a cheaper brand.
Kathy Slamar
If you want the reply to go ONLY to Kathy Slamar, please change the email address to:
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