My customer in Denver was very unhappy with her recent Stampin’ Up delivery. She lives in Senior housing.
Her only transportation is by bus. Or pay someone to take her on errand. Her sizeable order was to arrive
Yesterday. She was so excited because she was finally getting the Stamparatus and anxious for her order.
The time was getting late so she checked status and it said unavailable. It was 7:00 and she was eating
Dinner so she was available! And, it would be left in mailroom! Driver arrived after 7:00 PM so main
Entrance locked, but there is a means to call each tenant. He did not! She had signed up for text updates and got none! Checking again and found message saying package was being taken To Michaels for pick up!
Michaels? She was furious! She had two shots in her feet yesterday, does not have a car, not riding bus right now nor in lines or going to stores. She chose to shop SU not Michaels. Later today she told me she
Was able to go to Michaels and got her package because she was so anxious for the Stamparatus! She did not call SU or UPS to complain. I called SU and they couldn’t understand why this happened, but they were
Going to pass on the information. Ha! They are very sorry. I said, sorry? I’m about to loose another
Customer. Is this something new that is being done. We need to know to tell customers. She’d never heard of it before. She did say she would send the customer a coupon for a future purchase. Has anyone else encountered this situation? Are customers going to have to go to Michaels to pick up if we are not at
Home? Michaels has UPS service now.
Barbara no I have not heard of this and all of my customers get their packages. Sometimes very late or with problems yes, but they get them.
I highly doubt SU would want UPS to leave it at Michael's, cringe!
Thats nice SU is giving her a coupon. That is not always common.
Demonstrators we need to be positive with our customers. Understand what they are going through, not belittle the situation but make it the best we can. We are the face they see, our customers appreciate us.
I have never lost a customer due to issues from SU and yes there has been enough to warrant that.
I will appolize for the service and that does make a difference. Its not my fault, but I care about my customer. I do not ever add fuel to the fire.
My humble opinion. But it is our business and we run it the way we all see if. I'm sure some will respond here negatively but we are in control of our own business destiny. SU dies not screw up so much we can't keep our customers. Some people get very excitable and explosive in a negative way. Those im happy to pass on to another Demonstrator. I'll do my all but I dint need negative PITA nellies!!! I have politely told them their us a better Demonstrator to fit their needs. They did not want to find someone else, but I get to that point, its goodbye enjoy creating.
On Fri, Sep 11, 2020, 9:27 PM SUDSOL [Barbara Stitt] via Business Talk <
The gal at Demo support was dumbfounded too. It sounds like a new UPS driver
Because our drivers here bend over backwards. Not the same with USPS or
FEDEX. I am surprised that Michaels accepted the package.
You are fortunate not to have lost customers over Stampin’ Up issues. I lost
Many over the trimmer issue. I have three of the old trimmers which I love. I
Do not like the new one, but don’t tell customers. I know things change.
I just hope, though, that this shipping situation is a one time thing and not
something Coming for us in the future. I really think it was the driver, but
Stampin’ Up needs to seriously question to be sure it doesn’t happen again.
Sent from my iPad
On Sep 11, 2020, at 10:02 PM, SUDSOL [Lois Folla] via Business Talk <
In reply to this post by Barbara Stitt
When you think you have heard it all... Michaels OH MY. No Stampin' Up! wouldn't do this on purpose I do know a while ago something was mentioned on Stampin' Up! about using a different shipping service to test. I would also email Stampin' Up! just so more than one person knows about it. I would also contact UPS about it, your customer may need to do that. If it is because of a new guy then someone needs to correct that asap. Eee Gads I am surprised Michaels took it too unless he dropped multiple boxes off then they may have not caught it. Good luck!
On Fri, Sep 11, 2020 at 8:27 PM SUDSOL [Barbara Stitt] via Business Talk <
Good idea to email demo support as well! Thanks. So nice to come here
To get other opinions! This was definitely not SU’s fault. As hard as it was
for her She was anxious to get the Stamparatus! I’m grateful to SU for
issuing her a coupon also!
Sent from my iPad
On Sep 12, 2020, at 6:58 AM, SUDSOL [Holly Krautkremer] via Business Talk <
Wondering if that is what they are doing with the new shipping system they are trying out?
On Sat, Sep 12, 2020 at 5:05 AM SUDSOL [Barbara Stitt] via Business Talk <
I thought the new system was for Canada, but I’m not really sure.
Sent from my iPad
On Sep 12, 2020, at 1:20 PM, SUDSOL [shelly peck] via Business Talk <
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