Not sure if this is the correct category...
I'm a hobby demo so I don't have a lot of experience with customer issues. I need some advise/help to address a Paper Pumpkin problem. I did a class in November in a town about an hour and a half from where I live. I did not know the hostess as she found my name online (thanks DBWS!). In December, one of the attendees signed up for Paper Pumpkin as a Christmas gift for her daughter. She ordered 3 PP subscriptions. Turns out she wanted ONE subscription for 3 months. She's already received three December kits. I'm guessing that she'll have to go online and, through her account, cancel all but one subscription. Can she return the extra two December kits for credit?
Thanks for any ideas & solutions!
Yes, she can return the extra kits. What should have happened with the 3 codes was to enter them one a month for 3 months rather than opening 3 accounts. So, she'll want to close 2 of those 3 accounts. If possible, you want them to reissue codes so that you don't end up with a loss of CSV.
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On Tue, Dec 31, 2019 at 1:36 PM SUDSOL [Julie Brooks] via Product Q&As <
In reply to this post by Julie Brooks
Call demonstrator support and explain what happened and let them help you. She should be able to return the two unopened PP kits —but you should ask Stampin’ Up if they can then credit those to her account as two additional one-month kits. Demo Support is very helpful about Paper Pumpkin issues I have found.
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