Obligations of a Leader - A Perspective From The Top Challenge

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Obligations of a Leader - A Perspective From The Top Challenge

Darla Olson
I'm going to post this for those that it may benefit. (I have used the recent sale as an example - but it applies to everything!)

Please note that we are not obligated to promote any sale that Stampin' Up! provides for us. However, these are things to keep in mind if we choose to promote sales and offerings that SU! provides to help us generate sales:

The obligations of a leader (that’s you) regarding performance and accomplishment of goals.

1. Does the person (you, your customer, or even your team member) know clearly what is expected? (If you do not understand - it is your job to find out and communicate to your customer). The vast majority of issues the might arise can be addressed by making sure that the expectations of a task are understood clearly. What is to be accomplished, what time or other limitations that might exist. Their responsibility to the task/activity.

A. Did we have advance notice of the sale? Yes. We were given the information on the 20th. (Sale started the 23rd)

B. Stampin’ Up! was very clear about item quantities being limited and what would happen if those limits were reached.(Expectations, limits, etc. copied and pasted from SU! website below):

 Depending on inventory levels, discounted pricing may or may not be available for items featured in the promotion throughout the entirety of each 48-hour sale.

 Discounted items may be turned off if their supply reaches a predetermined threshold. We have set up each 48-hour sale this way so we are able to continue supporting you and your customers through the life of the annual catalog.

 If an item is turned off during a 48-hour sale, it will be made available again at its regular price within 36 hours of its 48-hour sale ending.

 Discounted pricing for items featured in this promotion will be available only during each allotted 48-hour sales period. (E.g., discounted cardstock will available only during Paper & Embellishments sale; discounted ink pads will be available only during Tools & Ink sale.) No exceptions.

C. Did we take action on this knowledge?

• Did we go ahead and place our order for events ahead of the sale to ensure that we would not have to possibly wait 36 hours for an item to be turned back on for ordering? (Sales are to help us create a sense of urgency and generate sales, if we wait for a sale to get a discount for ourselves - we must acknowledge that we are accepting any risks associated with the sale)
• Did we coach our customers on what would be available and when?
• Did we coach our customers about the urgency of getting their orders placed?
• Did we give our customers timely notice?
• Did we coach them on the best day to place their orders based on their priorities? (To get the most savings with only one shipping charge)
• Did we offer to assist our customers with placing orders?

2. Are they capable of performing the task – do they need some instruction and/or augmenting assistance. This is necessary as you train people to act on their own. (Did we give our customers the necessary instructions?)

3. Do they have all the resources that they need to perform the activity? Do they need links to documentation, notes on what is or what isn’t included, etc. (Did we give our customers all the information and break it down for them?)

4. Are there any obstacles prohibiting the person from being successful in their efforts to complete the task? (Did we offer to help our customers with whatever they needed help with? Did we even ask them if they needed help?)

If you did all of these things and your customer still missed out on something – perhaps you can give them a coupon for 10% off on the item(s) that they missed out on to use during Sale-a-bration.
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RE: Obligations of a Leader - A Perspective From The Top Challenge

donnab07

Darla,

Your points are well taken, but it still remains that regular orders were seriously impacted by items being turned off until the sales period was over.   My club orders from last Saturday are a prime example.  It doesn’t matter that I did everything I could to educate and support my customers during the sale, there were still items they needed that could not be ordered – just because the items were “discontinued” because of the sale.

Donna Bagwell

 

From: ml+s1100894n45347h99@.nabble [mailto:ml+s1100894n45347h99@.nabble]
Sent: Tuesday, November 27, 2018 10:30 AM
To: SUDSOL Group <donna@>
Subject: SU!: Obligations of a Leader - A Perspective From The Top Challenge

 

Inkheaven.sudsol@gmail.com?subject=Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20Top%20Challenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: Inkheaven.sudsol@


I'm going to post this for those that it may benefit. (I have used the recent sale as an example - but it applies to everything!)

Please note that we are not obligated to promote any sale that Stampin' Up! provides for us. However, these are things to keep in mind if we choose to promote sales and offerings that SU! provides to help us generate sales:

The obligations of a leader (that’s you) regarding performance and accomplishment of goals.

1. Does the person (you, your customer, or even your team member) know clearly what is expected? (If you do not understand - it is your job to find out and communicate to your customer). The vast majority of issues the might arise can be addressed by making sure that the expectations of a task are understood clearly. What is to be accomplished, what time or other limitations that might exist. Their responsibility to the task/activity.

A. Did we have advance notice of the sale? Yes. We were given the information on the 20th. (Sale started the 23rd)

B. Stampin’ Up! was very clear about item quantities being limited and what would happen if those limits were reached.(Expectations, limits, etc. copied and pasted from SU! website below):

§ Depending on inventory levels, discounted pricing may or may not be available for items featured in the promotion throughout the entirety of each 48-hour sale.

§ Discounted items may be turned off if their supply reaches a predetermined threshold. We have set up each 48-hour sale this way so we are able to continue supporting you and your customers through the life of the annual catalog.

§ If an item is turned off during a 48-hour sale, it will be made available again at its regular price within 36 hours of its 48-hour sale ending.

§ Discounted pricing for items featured in this promotion will be available only during each allotted 48-hour sales period. (E.g., discounted cardstock will available only during Paper & Embellishments sale; discounted ink pads will be available only during Tools & Ink sale.) No exceptions.

C. Did we take action on this knowledge?

• Did we go ahead and place our order for events ahead of the sale to ensure that we would not have to possibly wait 36 hours for an item to be turned back on for ordering? (Sales are to help us create a sense of urgency and generate sales, if we wait for a sale to get a discount for ourselves - we must acknowledge that we are accepting any risks associated with the sale)
• Did we coach our customers on what would be available and when?
• Did we coach our customers about the urgency of getting their orders placed?
• Did we give our customers timely notice?
• Did we coach them on the best day to place their orders based on their priorities? (To get the most savings with only one shipping charge)
• Did we offer to assist our customers with placing orders?

2. Are they capable of performing the task – do they need some instruction and/or augmenting assistance. This is necessary as you train people to act on their own. (Did we give our customers the necessary instructions?)

3. Do they have all the resources that they need to perform the activity? Do they need links to documentation, notes on what is or what isn’t included, etc. (Did we give our customers all the information and break it down for them?)

4. Are there any obstacles prohibiting the person from being successful in their efforts to complete the task? (Did we offer to help our customers with whatever they needed help with? Did we even ask them if they needed help?)

If you did all of these things and your customer still missed out on something – perhaps you can give them a coupon for 10% off on the item(s) that they missed out on to use during Sale-a-bration. Image removed by sender.


If you want the reply to go ONLY to Darla Olson, please change the email address to: Inkheaven.sudsol@gmail.com
This message can be found in the SUDSOL Discussion Forum here: http://forum.sudsol.org/Obligations-of-a-Leader-A-Perspective-From-The-Top-Challenge-tp45347.html

To start a new topic under Business Talk, email ml+s1100894n3h35@.nabble
To unsubscribe from SUDSOL, click here.

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RE: SU!: Obligations of a Leader - A Perspective From The TopChallenge

Darla Olson

But I still challenge that thought. Your event was on the 20th and orders from that event could have been placed prior to the sale. Waiting until the sale was accepting the risk that the item might not be available.

 

Respectfully,

 

Darla

 

Sent from Mail for Windows 10

 

From: ml+s1100894n45348h76@n7.nabble.com
Sent: Tuesday, November 27, 2018 11:39 AM
To: Inkheaven.sudsol@gmail.com
Subject: Re: SU!: Obligations of a Leader - A Perspective From The TopChallenge

 

donna@idahobagwells.net?subject=RE:%20Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20Top%20Challenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: donna@

 

Darla,

Your points are well taken, but it still remains that regular orders were seriously impacted by items being turned off until the sales period was over. My club orders from last Saturday are a prime example. It doesn’t matter that I did everything I could to educate and support my customers during the sale, there were still items they needed that could not be ordered – just because the items were “discontinued” because of the sale.

Donna Bagwell

 

From: ml+s1100894n45347h99@.nabble [mailto:ml+s1100894n45347h99@.nabble]
Sent: Tuesday, November 27, 2018 10:30 AM
To: SUDSOL Group <donna@>
Subject: SU!: Obligations of a Leader - A Perspective From The Top Challenge

 

Inkheaven.sudsol@?subject=Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20Top%20Challenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: Inkheaven.sudsol@

I'm going to post this for those that it may benefit. (I have used the recent sale as an example - but it applies to everything!)

Please note that we are not obligated to promote any sale that Stampin' Up! provides for us. However, these are things to keep in mind if we choose to promote sales and offerings that SU! provides to help us generate sales:

The obligations of a leader (that’s you) regarding performance and accomplishment of goals.

1. Does the person (you, your customer, or even your team member) know clearly what is expected? (If you do not understand - it is your job to find out and communicate to your customer). The vast majority of issues the might arise can be addressed by making sure that the expectations of a task are understood clearly. What is to be accomplished, what time or other limitations that might exist. Their responsibility to the task/activity.

A. Did we have advance notice of the sale? Yes. We were given the information on the 20th. (Sale started the 23rd)

B. Stampin’ Up! was very clear about item quantities being limited and what would happen if those limits were reached.(Expectations, limits, etc. copied and pasted from SU! website below):

§ Depending on inventory levels, discounted pricing may or may not be available for items featured in the promotion throughout the entirety of each 48-hour sale.

§ Discounted items may be turned off if their supply reaches a predetermined threshold. We have set up each 48-hour sale this way so we are able to continue supporting you and your customers through the life of the annual catalog.

§ If an item is turned off during a 48-hour sale, it will be made available again at its regular price within 36 hours of its 48-hour sale ending.

§ Discounted pricing for items featured in this promotion will be available only during each allotted 48-hour sales period. (E.g., discounted cardstock will available only during Paper & Embellishments sale; discounted ink pads will be available only during Tools & Ink sale.) No exceptions.

C. Did we take action on this knowledge?

• Did we go ahead and place our order for events ahead of the sale to ensure that we would not have to possibly wait 36 hours for an item to be turned back on for ordering? (Sales are to help us create a sense of urgency and generate sales, if we wait for a sale to get a discount for ourselves - we must acknowledge that we are accepting any risks associated with the sale)
• Did we coach our customers on what would be available and when?
• Did we coach our customers about the urgency of getting their orders placed?
• Did we give our customers timely notice?
• Did we coach them on the best day to place their orders based on their priorities? (To get the most savings with only one shipping charge)
• Did we offer to assist our customers with placing orders?

2. Are they capable of performing the task – do they need some instruction and/or augmenting assistance. This is necessary as you train people to act on their own. (Did we give our customers the necessary instructions?)

3. Do they have all the resources that they need to perform the activity? Do they need links to documentation, notes on what is or what isn’t included, etc. (Did we give our customers all the information and break it down for them?)

4. Are there any obstacles prohibiting the person from being successful in their efforts to complete the task? (Did we offer to help our customers with whatever they needed help with? Did we even ask them if they needed help?)

If you did all of these things and your customer still missed out on something – perhaps you can give them a coupon for 10% off on the item(s) that they missed out on to use during Sale-a-bration. Image removed by sender.

If you want the reply to go ONLY to Darla Olson, please change the email address to: Inkheaven.sudsol@
This message can be found in the SUDSOL Discussion Forum here: http://forum.sudsol.org/Obligations-of-a-Leader-A-Perspective-From-The-Top-Challenge-tp45347.html

To start a new topic under Business Talk, email ml+s1100894n3h35@.nabble
To unsubscribe from SUDSOL, click here.

 

If you want the reply to go ONLY to donnab07, please change the email address to: donna@idahobagwells.net
This message can be found in the SUDSOL Discussion Forum here: http://forum.sudsol.org/Obligations-of-a-Leader-A-Perspective-From-The-Top-Challenge-tp45347p45348.html

To start a new topic under Business Talk, email ml+s1100894n3h81@.nabble
To unsubscribe from SUDSOL, click here.

 

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RE: SU!: Obligations of a Leader - A Perspective From The TopChallenge

donnab07

Darla, my event was on the 24th, two days into the sale.  My customers, although aware of the items that had been part of the Extravaganza, did not want to pay $6.95 shipping for the few items they needed.  Plus, they wanted their purchase to go towards the host rewards for the November hostess.  This was not a “win” for anyone.

Donna

 

From: ml+s1100894n45349h61@.nabble [mailto:ml+s1100894n45349h61@.nabble]
Sent: Tuesday, November 27, 2018 10:43 AM
To: SUDSOL Group <donna@>
Subject: Re: SU!: Obligations of a Leader - A Perspective From The TopChallenge

 

Inkheaven.sudsol@gmail.com?subject=RE:%20SU!:%20Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20TopChallenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: Inkheaven.sudsol@


 

But I still challenge that thought. Your event was on the 20th and orders from that event could have been placed prior to the sale. Waiting until the sale was accepting the risk that the item might not be available.

 

Respectfully,

 

Darla

 

Sent from Mail for Windows 10

 

From: ml+s1100894n45348h76@.nabble
Sent: Tuesday, November 27, 2018 11:39 AM
To: Inkheaven.sudsol@
Subject: Re: SU!: Obligations of a Leader - A Perspective From The TopChallenge

 

donna@?subject=RE:%20Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20Top%20Challenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: donna@

Image removed by sender.

 

Darla,

Your points are well taken, but it still remains that regular orders were seriously impacted by items being turned off until the sales period was over. My club orders from last Saturday are a prime example. It doesn’t matter that I did everything I could to educate and support my customers during the sale, there were still items they needed that could not be ordered – just because the items were “discontinued” because of the sale.

Donna Bagwell

 

From: ml+s1100894n45347h99@.nabble [mailto:ml+s1100894n45347h99@.nabble]
Sent: Tuesday, November 27, 2018 10:30 AM
To: SUDSOL Group <donna@>
Subject: SU!: Obligations of a Leader - A Perspective From The Top Challenge

 

Inkheaven.sudsol@?subject=Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20Top%20Challenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: Inkheaven.sudsol@

Image removed by sender.

I'm going to post this for those that it may benefit. (I have used the recent sale as an example - but it applies to everything!)

Please note that we are not obligated to promote any sale that Stampin' Up! provides for us. However, these are things to keep in mind if we choose to promote sales and offerings that SU! provides to help us generate sales:

The obligations of a leader (that’s you) regarding performance and accomplishment of goals.

1. Does the person (you, your customer, or even your team member) know clearly what is expected? (If you do not understand - it is your job to find out and communicate to your customer). The vast majority of issues the might arise can be addressed by making sure that the expectations of a task are understood clearly. What is to be accomplished, what time or other limitations that might exist. Their responsibility to the task/activity.

A. Did we have advance notice of the sale? Yes. We were given the information on the 20th. (Sale started the 23rd)

B. Stampin’ Up! was very clear about item quantities being limited and what would happen if those limits were reached.(Expectations, limits, etc. copied and pasted from SU! website below):

§ Depending on inventory levels, discounted pricing may or may not be available for items featured in the promotion throughout the entirety of each 48-hour sale.

§ Discounted items may be turned off if their supply reaches a predetermined threshold. We have set up each 48-hour sale this way so we are able to continue supporting you and your customers through the life of the annual catalog.

§ If an item is turned off during a 48-hour sale, it will be made available again at its regular price within 36 hours of its 48-hour sale ending.

§ Discounted pricing for items featured in this promotion will be available only during each allotted 48-hour sales period. (E.g., discounted cardstock will available only during Paper & Embellishments sale; discounted ink pads will be available only during Tools & Ink sale.) No exceptions.

C. Did we take action on this knowledge?

• Did we go ahead and place our order for events ahead of the sale to ensure that we would not have to possibly wait 36 hours for an item to be turned back on for ordering? (Sales are to help us create a sense of urgency and generate sales, if we wait for a sale to get a discount for ourselves - we must acknowledge that we are accepting any risks associated with the sale)
• Did we coach our customers on what would be available and when?
• Did we coach our customers about the urgency of getting their orders placed?
• Did we give our customers timely notice?
• Did we coach them on the best day to place their orders based on their priorities? (To get the most savings with only one shipping charge)
• Did we offer to assist our customers with placing orders?

2. Are they capable of performing the task – do they need some instruction and/or augmenting assistance. This is necessary as you train people to act on their own. (Did we give our customers the necessary instructions?)

3. Do they have all the resources that they need to perform the activity? Do they need links to documentation, notes on what is or what isn’t included, etc. (Did we give our customers all the information and break it down for them?)

4. Are there any obstacles prohibiting the person from being successful in their efforts to complete the task? (Did we offer to help our customers with whatever they needed help with? Did we even ask them if they needed help?)

If you did all of these things and your customer still missed out on something – perhaps you can give them a coupon for 10% off on the item(s) that they missed out on to use during Sale-a-bration. Image removed by sender. Image removed by sender.

Image removed by sender.

If you want the reply to go ONLY to Darla Olson, please change the email address to: Inkheaven.sudsol@
This message can be found in the SUDSOL Discussion Forum here: http://forum.sudsol.org/Obligations-of-a-Leader-A-Perspective-From-The-Top-Challenge-tp45347.html

To start a new topic under Business Talk, email ml+s1100894n3h35@.nabble
To unsubscribe from SUDSOL, click here.

 

Image removed by sender.

If you want the reply to go ONLY to donnab07, please change the email address to: donna@
This message can be found in the SUDSOL Discussion Forum here: http://forum.sudsol.org/Obligations-of-a-Leader-A-Perspective-From-The-Top-Challenge-tp45347p45348.html

To start a new topic under Business Talk, email ml+s1100894n3h81@.nabble
To unsubscribe from SUDSOL, click here.

 

 


If you want the reply to go ONLY to Darla Olson, please change the email address to: Inkheaven.sudsol@gmail.com
This message can be found in the SUDSOL Discussion Forum here: http://forum.sudsol.org/Obligations-of-a-Leader-A-Perspective-From-The-Top-Challenge-tp45347p45349.html

To start a new topic under Business Talk, email ml+s1100894n3h35@.nabble
To unsubscribe from SUDSOL, click here.

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RE: SU!: Obligations of a Leader - A Perspective From TheTopChallenge

Darla Olson

Donna,

 

My apologies – when I looked at the calendar – I must have had the wrong month. I can see, in this instance, that this could cause some issues. However, we were still given advance notice that this was going to happen so that we could plan for it and any issues that might arise from it.

 

Sincerely,

 

Darla

 

Sent from Mail for Windows 10

 

From: ml+s1100894n45350h38@n7.nabble.com
Sent: Tuesday, November 27, 2018 12:39 PM
To: Inkheaven.sudsol@gmail.com
Subject: Re: SU!: Obligations of a Leader - A Perspective From TheTopChallenge

 

donna@idahobagwells.net?subject=RE:%20SU!:%20Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20TopChallenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: donna@

 

Darla, my event was on the 24th, two days into the sale. My customers, although aware of the items that had been part of the Extravaganza, did not want to pay $6.95 shipping for the few items they needed. Plus, they wanted their purchase to go towards the host rewards for the November hostess. This was not a “win” for anyone.

Donna

 

From: ml+s1100894n45349h61@.nabble [mailto:ml+s1100894n45349h61@.nabble]
Sent: Tuesday, November 27, 2018 10:43 AM
To: SUDSOL Group <donna@>
Subject: Re: SU!: Obligations of a Leader - A Perspective From The TopChallenge

 

Inkheaven.sudsol@?subject=RE:%20SU!:%20Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20TopChallenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: Inkheaven.sudsol@

 

But I still challenge that thought. Your event was on the 20th and orders from that event could have been placed prior to the sale. Waiting until the sale was accepting the risk that the item might not be available.

 

Respectfully,

 

Darla

 

Sent from Mail for Windows 10

 

From: ml+s1100894n45348h76@.nabble
Sent: Tuesday, November 27, 2018 11:39 AM
To: Inkheaven.sudsol@
Subject: Re: SU!: Obligations of a Leader - A Perspective From The TopChallenge

 

donna@?subject=RE:%20Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20Top%20Challenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: donna@

Image removed by sender.

 

Darla,

Your points are well taken, but it still remains that regular orders were seriously impacted by items being turned off until the sales period was over. My club orders from last Saturday are a prime example. It doesn’t matter that I did everything I could to educate and support my customers during the sale, there were still items they needed that could not be ordered – just because the items were “discontinued” because of the sale.

Donna Bagwell

 

From: ml+s1100894n45347h99@.nabble [mailto:ml+s1100894n45347h99@.nabble]
Sent: Tuesday, November 27, 2018 10:30 AM
To: SUDSOL Group <donna@>
Subject: SU!: Obligations of a Leader - A Perspective From The Top Challenge

 

Inkheaven.sudsol@?subject=Obligations%20of%20a%20Leader%20-%20A%20Perspective%20From%20The%20Top%20Challenge

If you just reply to this email, your message will go to all SUDSOL members, unless you change the To: email address to the author: Inkheaven.sudsol@

Image removed by sender.

I'm going to post this for those that it may benefit. (I have used the recent sale as an example - but it applies to everything!)

Please note that we are not obligated to promote any sale that Stampin' Up! provides for us. However, these are things to keep in mind if we choose to promote sales and offerings that SU! provides to help us generate sales:

The obligations of a leader (that’s you) regarding performance and accomplishment of goals.

1. Does the person (you, your customer, or even your team member) know clearly what is expected? (If you do not understand - it is your job to find out and communicate to your customer). The vast majority of issues the might arise can be addressed by making sure that the expectations of a task are understood clearly. What is to be accomplished, what time or other limitations that might exist. Their responsibility to the task/activity.

A. Did we have advance notice of the sale? Yes. We were given the information on the 20th. (Sale started the 23rd)

B. Stampin’ Up! was very clear about item quantities being limited and what would happen if those limits were reached.(Expectations, limits, etc. copied and pasted from SU! website below):

§ Depending on inventory levels, discounted pricing may or may not be available for items featured in the promotion throughout the entirety of each 48-hour sale.

§ Discounted items may be turned off if their supply reaches a predetermined threshold. We have set up each 48-hour sale this way so we are able to continue supporting you and your customers through the life of the annual catalog.

§ If an item is turned off during a 48-hour sale, it will be made available again at its regular price within 36 hours of its 48-hour sale ending.

§ Discounted pricing for items featured in this promotion will be available only during each allotted 48-hour sales period. (E.g., discounted cardstock will available only during Paper & Embellishments sale; discounted ink pads will be available only during Tools & Ink sale.) No exceptions.

C. Did we take action on this knowledge?

• Did we go ahead and place our order for events ahead of the sale to ensure that we would not have to possibly wait 36 hours for an item to be turned back on for ordering? (Sales are to help us create a sense of urgency and generate sales, if we wait for a sale to get a discount for ourselves - we must acknowledge that we are accepting any risks associated with the sale)
• Did we coach our customers on what would be available and when?
• Did we coach our customers about the urgency of getting their orders placed?
• Did we give our customers timely notice?
• Did we coach them on the best day to place their orders based on their priorities? (To get the most savings with only one shipping charge)
• Did we offer to assist our customers with placing orders?

2. Are they capable of performing the task – do they need some instruction and/or augmenting assistance. This is necessary as you train people to act on their own. (Did we give our customers the necessary instructions?)

3. Do they have all the resources that they need to perform the activity? Do they need links to documentation, notes on what is or what isn’t included, etc. (Did we give our customers all the information and break it down for them?)

4. Are there any obstacles prohibiting the person from being successful in their efforts to complete the task? (Did we offer to help our customers with whatever they needed help with? Did we even ask them if they needed help?)

If you did all of these things and your customer still missed out on something – perhaps you can give them a coupon for 10% off on the item(s) that they missed out on to use during Sale-a-bration. Image removed by sender. Image removed by sender.

Image removed by sender.

If you want the reply to go ONLY to Darla Olson, please change the email address to: Inkheaven.sudsol@
This message can be found in the SUDSOL Discussion Forum here: http://forum.sudsol.org/Obligations-of-a-Leader-A-Perspective-From-The-Top-Challenge-tp45347.html

To start a new topic under Business Talk, email ml+s1100894n3h35@.nabble
To unsubscribe from SUDSOL, click here.

 

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