Magnetic Platform - response from Stampin. Up!

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Magnetic Platform - response from Stampin. Up!

Phyllis Strickland

It does pay to report problems to Stampin’ Up!   I would encourage the rest of you who have problems with it to also write because this is something that Sizzix needs to fix.


This is the response:


Hello Phyllis,


I've spoken to our Quality Department. They would like to have you send in your Magnetic Platform. I will be sending you a new platform on the correction order #20513501 to be sent out right away via First Class Mail to you.


You will be sent return instructions and details in a separate email. Please print "Return to Quality Department incident #17497599" on your return form.


I apologize for the inconvenience and appreciate your assistance.


Have a wonderful week,


I am so glad they actually want to look at it!!!    Maybe by the time I hear from customers, the problem will have been solved.



Phyllis Strickland

Goodville  PA