I am having a get together for all of my customers who bought blendabilities. I have prepared cards for them to make with their blendabilities.
My question is all of these customers, including myself, have ordered these over the past few months. I have one set that is already dry upon the first use. Coastal cabana. So I need to call SU when they are open and exchange this, correct? I told my customers to use theirs tomorrow so they can check out all their markers. Then we can do an exchange all together.
Is this correct? I called SU but they are closed today. My get together is tomorrow so I don't have a lot of time.
I was told by DS last week that SU! does not have any Blendabilities in
house, so bad ones cannot be exchanged. If the product was purchased within
the past 90 days people can choose another current product to replace them.
Sorry about previous post. I hit ENTER by mistake!
Anyway, I've seen this problem a lot. Clerks, customer service, whoever think they know the answer and customers get different opinions depending on who they talk to. Then, when the customer (me) checks with a higher authority, I find what I've been told is not the case. Not sure what can be done about it. I call it "the audacity of youth" because MOST of the encounters I've had this way have been with people under 30.
I think we need to make a suggestion that DS get a little additional training and that if they do not know the answer 100% then they will call back with the correct answer or state something like information will be provided later today via the website. I have heard too many times, different stories and this should not be allowed.