Blendabilities return

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Blendabilities return

Cindy Hills
Hello,

I am having a get together for all of my customers who bought blendabilities.   I have prepared cards for them to make with their blendabilities.  

My question is  all of these customers, including myself,  have ordered these over the past few months.  I have one set that is already dry upon the first use.  Coastal cabana.  So I  need to call SU when they are open and exchange this, correct?   I told my customers to use theirs tomorrow so they can check out all their markers.  Then we can do an exchange all together.

Is this correct?  I called SU but they are closed today.  My get together is tomorrow so I don't have a lot of time.

Thank you so  much, Cindy Hills
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RE: Blendabilities return

donnab07
I was told by DS last week that SU! does not have any Blendabilities in
house, so bad ones cannot be exchanged.  If the product was purchased within
the past 90 days people can choose another current product to replace them.


Donna
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RE: Blendabilities return

Coleen Astalos
In reply to this post by Cindy Hills
Correct.  Be sure to have the following information ready when you call:

1) The order number(s) of the orders on which the blendabilities were
purchased.

2) If they were free for SAB, have replacement SAB selections ready to
provide.

3) If they were paid for sets, have replacement items that total near the
same amount ready to provide.

 

SU! has been very helpful and accommodating.  When I did mine, they set the
replacement items out right away and told me to toss the markers (they did
not want them returned).  

 

Coleen

Coleen Astalos, Stampin' Up! Demonstrator
Alamosa, CO, coleen@sudsol.com
See my website at http://alamosa.stampinup.net
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Re: Blendabilities return

Barb Mullikin
hmmmmmm, I was told yesterday that my customer had to return her defective markers.

Barb Mullikin  307-673-4760 / Cell 307-752-3037

Stampin' Up! Senior Manager
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Re: SU!: Blendabilities return

Cindy Hills
In reply to this post by Coleen Astalos
Thank you Coleen.  That answers my questions for tomorrow!   Cindy
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RE: SU!: Blendabilities return

donnab07
In reply to this post by Barb Mullikin
That is not what I have been told.  Sounds like another issue of all members
of DS not getting the story straight.

Donna
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Re: SU!: Blendabilities return

grantj
Sorry about previous post. I hit ENTER by mistake!

Anyway, I've seen this problem a lot. Clerks, customer service, whoever think they know the answer and customers get different opinions depending on who they talk to. Then, when the customer (me) checks with a higher authority, I find what I've been told is not the case. Not sure what can be done about it. I call it "the audacity of youth" because MOST of the encounters I've had this way have been with people under 30.


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RE: SU!: Blendabilities return

Tina Todd
I think we need to make a suggestion that DS get a little additional training and that if they do not know the answer 100% then they will call back with the correct answer or state something like information will be provided later today via the website.  I have heard too many times, different stories and this should not be allowed.

Tina Todd